Opportunities and benefits of implementing a service culture in an IS function

Posted Leave a commentPosted in Information Systems Management

In IT/IS departments,customer satisfaction is not always its prime objective as departments are too obsessed with technology however infrastructure and basic applications are seen as a service to business users Pressure to change evolution Outsourcing and need to measure performance Compulsory competitive tendering and user power; Push to deliver high-quality service while driving out costs; […]

Service Level Agreement and its role

Posted Leave a commentPosted in Information Systems Management

A Service Level Agreement is an agreement between an IT Service Provider and an IT Customer or a supplier. It may also be a legally binding formal or an informal “contract” (for example, internal department relationships). They are important for continues improvement and vital in moving towards partnership relations. Corporate IT organizations, particularly those that have […]

Main concerns for IS/IT management when outsourcing

Posted Leave a commentPosted in Information Systems Management

Outsourcing some or all of a firm’s computer operations, network operations or IT function results in a number of concerns for IT management.  Four aspects that need to be managed well include: Organisational Structure Governance Day-to-day working Supplier Development Some challenges with outsourcing include becoming dependent on an outsourcing provider which could lead to a […]

Implications for IT/IS Management when exploiting Cloud computing

Posted Leave a commentPosted in Information Systems Management

The IT industry is going through great transformation and cloud computing is helping to deliver business-driven speed and agility and IT readers must ask themselves  “Are we, as an organization, well-suited or ill-suited for the future of IT, and can we afford not to be ready?” Many legacy data centres are built on old technology […]

IS management

The key components of an IS Management

Posted Leave a commentPosted in Information Systems Management

The mission of Information Systems is to improve the performance of people in organizations through the use of information technology. In the early days of Information Systems, the ‘translation’ between IT and users was performed almost entirely by systems analysts. Over the last 50 years technology has become increasingly complex and powerful; users have become […]