Tag: CRM

360 Degree View is not only for analytics that gives insights into customer behaviour. It also provides guidance on how to engage, develop trusted relationships, solve customer problems and eventually upsell or cross-sell by enabling to zero in on what a particular customer needs and not spend time searching for information. 360 Degree View is […]

5-ends model is the means through which the company can develop a sales strategy, roadmap and invest in new capabilities to differentiate and gain new customers and help their business change. The tools needed to support business change are as follows: Intend is product-based and requires a basic form of communication such as email, phone […]