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Information Systems Management

Service culture in an Information System function

In Information System departments,customer satisfaction is not always its prime objective as departments are too obsessed with technology. However, infrastructure and basic applications are seen as a service to business users Pressure to change evolution Outsourcing and need to measure performance Compulsory competitive tendering and user power; Push to deliver high-quality service while driving out […]

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Information Systems Management

Service Level Agreement and its role

A Service Level Agreement is an agreement between an IT Service Provider and an IT Customer or a supplier. It may also be a legally binding formal or an informal “contract” (for example, internal department relationships). They are important for continues improvement and vital in moving towards partnership relations. Corporate IT organizations, particularly those that have […]

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Information Systems Management

Main concerns for IS/IT management when outsourcing

This post discusses main concerns for IS/IT management when outsourcing. Outsourcing some or all of a firm’s computer operations, network operations or IT function results in a number of concerns for IT management.  Four aspects that need to be managed well include: Organisational Structure Governance Day-to-day working Supplier Development Some challenges with outsourcing include becoming […]

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Information Systems Management

Implications for IT/IS Management when exploiting Cloud computing

The IT industry is going through great transformation and cloud computing is helping to deliver business-driven speed and agility and IT readers must ask themselves  “Are we, as an organization, well-suited or ill-suited for the future of IT, and can we afford not to be ready?” Many legacy data centres are built on old technology […]

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Information Systems Management

Evolution of CIO

For many pioneers and early adopters , the technology was little more than a curiosity. Few people in the 1970s and early 1980s had the vision to see where it was headed. Evolution of CIO in the organization have evolved in parallel with information technology’s development. In the decade of the 1970s, I/S leaders were challenged to […]

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Information Systems Management

Key Components of Information System Management

This post discusses the key components of an Information System Management. The mission of Information Systems is to improve the performance of people in organizations through the use of information technology. In the early days of Information Systems, the ‘translation’ between IT and users was performed almost entirely by systems analysts. Over the last 50 […]